Download Operations Management in Context by Frank Rowbotham PDF

By Frank Rowbotham

Operations administration in Context is an easy and available textual content which supplies scholars with an excellent grounding within the conception and preparation of operations administration and its position inside of companies. The constitution is apparent and logical, top novices to this topic during the themes in the way to maximize comprehension, highlighting key matters and utilizing case reviews and examples from enterprise to contextualize studying. Chapters are dependent to permit incremental and innovative studying with a logical improvement of the content material. every one bankruptcy is associated and ends with a precis of the main issues to help revision. workouts and self-assessment questions are incorporated to augment studying and hold type, with solutions incorporated on the finish of the ebook. * Written in a transparent and logical type; perfect for college students who're taking the topic for the 1st time. * Key matters can be highlighted and supported by means of genuine lifestyles case reviews from a clinic to the Channel tunnel. * Self review questions and suggestions to enhance studying. Instructor's handbook is obtainable on-line.

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Example text

Operations strategy is the pattern of decisions and the course of action taken either by the individual functions within a business (micro operations), or the whole organization (macro operation), in order to create goods and services which will satisfy the organization’s business strategy. This means that operation’s resources must be selected, deployed and managed in the most effective manner using the right technology, workforce, systems and procedures to meet the strategic goals of the organization.

Where the planning and control is weaker, the ability to be successful and low-cost will be impaired. In the service sector the tension between the benefits of high control versus the flexibility required to satisfy the customer can be particularly acute. One way of viewing service operations is to divide their activities into front office and back office. Front office activities involve high levels of customer contact, whereas back office activities require little customer contact. In car service operations, the customer reception area is the front office, whilst the workshop is the back office.

The essential question for operations managers, therefore, is to understand how all of their activities fit into this calculation for the organization as a whole. This requires several layers of analysis. 1 2 3 4 The operations managers have to know how the operation’s activities fare under this calculation. The ways in which inbound logistics affect the value structure of operations have to be analysed. The effects of the supporting activities of the company structure, human resource management, technology development and purchasing have to be assessed.

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