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By Kathy Baxter

Giving one star... in response to analyzing the opposite reviewers conscientiously i greatly imagine they're written via an analogous individual or workforce to advertise the e-book. the writting kind is much to comparable.

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Additional resources for Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques (Interactive Technologies)

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In this chapter, you will read about a variety of sources that you can use to learn about the product you are dealing with, and your end users. Keep in mind that this section is not intended to tell you what to do instead of collecting user requirements. It is intended to tell you about some of the research you will want to conduct before you even consider running a user requirements activity. In addition, we have included two very enlightening case studies, one related to gaining a better understanding of your product, and the other to gaining a better understanding of your users.

1 below compares the methods. 1: Comparison of user requirements tech- Purpose Advantages Level of effort Interviews (Chapter 7) Collecting in-depth information from each of several users • A skilled interviewer can collect a lot of information from each user • Flexible; you can ask follow-up questions & delve into more detail than with surveys or focus groups • Surveys (Chapter 8) Quickly collecting • Collect information • The evaluator must quantitative from a large number be skilled in creating data from a of users unbiased surveys (this large number of simultaneously requires training) users • If designed correctly, • If it is posted to the it can be quick & easy web, little effort is to analyze the data required to distribute it • Relatively cheap Medium Wants and needs analysis (Chapter 9) Collecting a • Can prepare for, • Group moderations prioritized list conduct, and analyze take moderate effort of users’ data from the activity • Recruiting enough perceived wants in short period of users can be and needs time & with few resource intensive resources • Effort to conduct & analyze data is low Low niques presented in this book Identifying how Card sort users group (Chapter 10) information or objects to 22 The Methods Relative time Method • Relatively simple technique to conduct • If run as group, can collect data from If you are not a skilled interviewer, training is required • It takes time to interview enough users • It can be intense to come up with list of information or objects & definitions Medium (phone interviews) to high (on-site interviews) Low (group card sort) CHAPTER 1: INTRODUCTION TO USER REQUIREMENTS Method Purpose inform product information architecture Advantages several users at once the product team to better understand their own product by breaking the product down & defining each component • Encourages Level of effort Relative time • Effort to conduct the activity is low • Effort required to analyze data varies depending on tool, number of cards, & number of participants Medium (individual card sort) Group task analysis (Chapter 11) Understanding how users complete a specific task & issues surrounding that task • Develop a task flow that works for multiple users/ companies • Quick to conduct • Relatively cheap • Group moderation is high effort • Fast turnaround on results • Analyzing the data is low effort Low Focus groups (Chapter 12) Assessing user attitudes, opinions, & impressions • Recruiting enough users can be resource intensive • Collect data from several users simultaneously • Group discussion often sparks new ideas • Group moderation takes moderate effort • Summarizing the data is relatively low effort Low Field studies (Chapter 13) Learning about the users, their environment, & tasks in context • Not • dependent on what someone says they do • Can collect a plethora of rich data • Ecological Validity Arranging the visits, conducting them, & then analyzing the data requires a higher level of effort than any of the previous methods T a b l e 1 .

Develop Formal usability test Formal design review Heuristic evaluation Stage 1: Concept This is the idea phase of your product. g. html) User requirements activities User evaluation Heuristic evaluation CHAPTER 1: INTRODUCTION TO USER REQUIREMENTS ■ Developing usability goals and objectives ■ Creating user profiles and personas ■ Executing user requirements activities, such as interviews, field studies, task analysis, etc. Stage 2: Design At this stage, you begin using the information collected in stage 1 to create iterative designs.

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