By Beverly A. Sauer
The crash of an Amtrak teach close to Baltimore, the cave in of the Hyatt lodge in Kansas urban, the incident at 3 Mile Island, and different large-scale technological mess ups have supplied robust examples of the ways in which communique practices effect the occasions and judgements that precipitate a catastrophe. those examples have raised moral questions on the accountability of writers inside businesses, epistemological questions about the character of illustration in technology, and rhetorical questions on the character of craftsmanship and event as grounds for judgments approximately probability.
In The Rhetoric of danger: Technical Documentation in damaging Environments, writer Beverly Sauer examines how the dynamic uncertainty of the cloth atmosphere impacts communique in huge regulatory industries. Sauer's research focuses in particular on mine defense, which gives a wealthy technical and ancient context the place difficulties of rhetorical service provider, narrative, and the negotiation of that means have noticeable and tragic results. however the questions Sauer asks have higher implication for chance and security: How does writing functionality in huge regulatory industries? What will we research from adventure? Why is that this event so tricky to catch in writing? What info is misplaced whilst organisations depend upon written documentation on my own? Given the uncertainties, how will we paintings to enhance verbal exchange in detrimental and unsure environments?
through exploring how participants make experience of the cloth, technical, and institutional indeterminancies in their paintings in speech and gesture, The Rhetoric of Risk is helping communicators reconsider their usually unquestioned assumptions approximately place of work discourse and the function of writers in damaging worksites. it truly is meant for students and scholars in technical writing and communique, rhetoric, danger research and chance verbal exchange, in addition to quite a lot of engineering and technical fields all for threat, security, and uncertainty.
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Extra info for The Rhetoric of Risk: Technical Documentation in Hazardous Environments
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39Fischhoff, 1988. 40 Cf. Flower, 1994. I am grateful to Linda Flower for her suggestions in this chapter in regard to the negotiated construction of meaning in the discourse of mining. THE CYCLE OF TECHNICAL DOCUMENTATION 17 of testimony will provide the best level of protection for workers. 41 At the same time, we believe that analysis of the rhetoric of risk can help agencies discover what kinds of information are important, how they discover this information in the course of their work, and how they document this information in writing.
I am extremely grateful to her for helping me in this project. Altogether, this work would not have been possible without the support of my colleagues at Carnegie Mellon University; their comments and editorial suggestions have been invaluable. I am grateful to the Department of English for providing a home for research like mine, and to Carnegie Mellon in general for providing an environment that allows me to work across disciplines in collaboration with so many interesting colleagues. This work would also not have been possible, of 22 INTRODUCTION course, without the support and assistance of graduate students like Terri Palmer, Geoff Sauer, Susan Lawrence, Laura Franz, Naomi Shabot, and, most recently, Angela Meyer, who corrected the color contrast and resolution of the digitalized pictures of miners that appear in chapters 7 and 8.
As this chapter argues, hazardous environments are complex, dynamic, and uncertain. Individuals differ in their ability and experience. But documentation practices can also affect the certainty of knowledge within institutions—even at the highest level of exigence in the case of imminent danger. In these environments, conventional notions of coherence, consistency, and hierarchy may work against "good" representations of risk. These introductory chapters provide a framework for examining specific instances of written documentation in large regulatory industries.