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For example, if we adopt flat structure and then transfer the authorities of the middle management to the top management then we are increasing centralization and decreasing our flexibility. A tight feedback loop can be facilitated by online user feedback forums, vBulletin boards and regular meetings/open discussion with key users and stakeholders. Planning to Implement Service Management: Examines the issues and tasks involved in planning, implementing, and improving service management processes within an organization; also addresses the issues associated with addressing cultural and organizational change, the development of a vision and strategy, and the most appropriate method of approach. level of security for information and IT services, including all aspects of security incidents.
Pages: 376
Publisher: Springer; 1997 edition (August 31, 1997)
ISBN: 0792346807
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