By Dina Gray
A clearer, extra actual functionality administration strategy
Measurement insanity offers a level-headed method of functionality administration, assisting leaders steer clear of the often-bizarre unintentional effects of KPIs. utilizing genuine lifestyles examples of size long past mistaken, this e-book information how each one specific behaviour might have been foretold, and demonstrates what a supervisor must ponder whilst developing measures and function dimension structures. every one bankruptcy explains the behaviour by way of administration and organisational theories, concluding with guiding ideas to assist readers keep away from the numerous pitfalls of well-intended functionality administration. With circumstances drawn from the data of the world-leading Centre of commercial functionality at Cranfield college, this helpful advisor confronts the problems intimately and offers transparent, sensible ideas that make functionality administration work.
Examples of negative administration through dimension are more and more exhibiting up within the press, from the UK's MP expenditures scandal to the dying of the banking quarter. even supposing ambitions and rewards have lengthy ended in extraordinary behaviours, those contemporary examples have moved dimension, gift, and behavior to the leading edge of commercial administration once more. This publication presents managers with transparent counsel towards a brand new approach. * Take a detailed examine how functionality and size are being misused * degree what is necessary, not only what is effortless to degree * find out how over-emphasising pursuits can prevent growth and function * Set the proper objectives and present the appropriate behaviour
With a special mixture of examples from the united kingdom, the united states, and worldwide, this booklet offers theoretical and useful assist in addressing the problems and issues surrounding functionality administration. For the executive eager for priceless metrics and extra exact studies, dimension insanity comprises key details and technique.
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Additional resources for Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement
Sample text
People have different opinions about the same event and outcome: different stakeholders interpret the performance differently. Even before we get into the measurement and management of performance, we can see how we are dealing with something complex, multifaceted and difficult to pin down. WHAT IS MEASUREMENT? In large, diverse organizations, accurately defining what we mean by performance and creating a common view of “true” performance is not just tricky, it is nigh on impossible. To make sense of organizational performance we try to obtain an indication of important processes and activities that represent performance, and then report those results, hoping that everyone will interpret the data in the same way.
But, of course, the data reported will only be as good as the measurement undertaken. In a sporting context it is easy to report on the outcome, the number of goals or baskets scored, much like it is easy to report on the number of widgets produced in a factory. However, judging and adequately reporting the quality of a sports event, or an opera or a concert is much more difficult, just as measuring employee performance or customer satisfaction or social and environmental performance is in a commercial context.
Thus, paradoxically, increasing your reliance on measurement renders effective decision-making more, not less, difficult. Paying the price Whilst reading these stories, you must have thought that all of this confusion and wasted effort must have a real monetary cost – and, of course, it does. The fourth consequence of an excessive reliance on measurement is the enormous cost to your company. Yet, in an obsessive pursuit of more and better performance indicators, this consequence is often overlooked.